Customer Service

Do you have any questions about deliveries, our marketing concept or questions about our products in general? Read our FAQ now.


Yes, we ship all over Europe. Shipping to Switzerland is excluded.

Shipping costs are calculated depending on the country and product volume.

The delivery time within Germany is usually a maximum of 5 business days. To the countries Austria, Spain etc. a delivery time (depending on the region) of up to 10 days is to be expected.

Within Germany, you can have your package delivered to a Packstation with DHL.

We ship our packages with the reliable shipping service providers Hermes and DHL. Your shipment is trackable and insured up to a value of 500 €.


Just a few drops can have a big effect. CBD Oil should be used regularly so that the body’s endocannabinoid system is sufficiently supplied with cannabinoids and positive effects can occur.

The difference is that Broad Spectrum CBD contains no THC (a psychoactive cannabinoid) at all, as it is completely removed during the extraction process. While the THC content of a full spectrum oil is less than 0.2 percent, broad spectrum oil does not contain THC

There have been no known cases of overdose when taking CBD. It is important to start with a few drops at the beginning to see how the body reacts.

CBD is not an addictive or narcotic substance and therefore participation in road traffic is not prohibited. However, if you feel tired, dizzy or light-headed, you should not drive.

ZELLE Hemp has its own manufacturing facility. From the cuttings to the finished product, everything is in our own production.  This way we can always guarantee fair conditions, highest and purest quality and sustainability. Zelle Hemp guarantees the highest quality standards along the entire supply chain.  In a production facility of 30,000 square meters, with the most modern high-tech equipment pharmaceutical

USA / Tennessee – The hemp plants growing under the Tennessee sun develop valuable cannabinoids, such as CBD in high concentration and highest quality due to the nutrient-rich soil, the subtropical climate with high humidity. We use hemp oil as a carrier oil. All the valuable ingredients of the hand-picked hemp plants are carefully harvested and extracted with a complex process, the final product has been rated as the purest form on the US market – this is what makes our ZELLE Hemp products so unique.

Yes, CBD is legal. Confirmed with the judgment of the European Court of Justice of 19.11.2020, it is beyond question (ECJ, 19.11.2020 – C-663/18). Thus, the purchase is also legal, since the active ingredient CBD and also the related products are made from approved commercial hemp and have a THC content of less than 0.2%. This applies to oil, cosmetics, gummies, coffee and other CBD products. The WHO (World Health Organization) also considers CBD to be non-psychoactive.

If you have any further questions, please contact our customer service.


Wiebachstraat 30
6466 NG Kerkrade


1e, 2e 3e verdipig
Joop Geesingweg 901 B.G. 
1114 AB Amsterdam

KVK: 82940274.